Quick answer: The rollout of the nbn™ access network involves new technologies. Some existing devices may not be compatible with the nbn™ and may not work in a power outage.z
Australia Broadband does not support any equipment or wiring at your premises beyond the network boundary point. We do not provide a backup battery for premises serviced by FTTP and connected to an NTD.
Medical alarms, autodiallers or emergency call buttons
The rollout of the nbn™ access network involves new technologies which some existing devices may not be compatible with. Therefore, it’s vital that you talk to your device provider for advice, and to find out if your device or service will work on the nbn™ access network, or what alternatives may be available.
Medical devices or alarms will only work if compatible.
Australia Broadband bears no responsibility for any such devices, equipment or services at your premises that may be impacted by the nbn™. Such devices, equipment or services may not work in the event of a power outage (as Australia Broadband does not supply a backup battery). Australia Broadband does not offer priority assistance.
Existing landline phone services
Older style un-powered corded phones are not always compatible with the nbn™ access network. Some services that operate over the existing landline phone system will be switched off.
Australia is currently undergoing a digital transformation from a predominantly copper network to the national rollout of the Multi-Technology Mix (MTM), predominantly on a fibre network. This will affect the way you currently use your landline, particularly in a power outage.
What’s changed?
Some safety-critical devices like medical alarms, fire alarms and lift emergency phones may not be compatible with the nbn™ access network at all times, including during a power blackout. In addition, all types of landline phones (cordless phones, as well as older style un-powered corded phones) will not work in a power outage.[/ht_message]
Will my existing phone and internet services really stop working if I don’t do anything to connect my services to the nbn™ access network?
Yes, this is the case for the 93% of Australian premises connected to the nbn™ access network via a Fixed Line technology. You can see where Fixed Line technologies have been installed in the nbn™ rollout map. We recommend you move your services over to the nbn™ access network well before they are switched off, which occurs 18 months after the network is switched on in your area.
Premises within nbn™ Fixed Wireless and Sky Muster™ satellite areas will have the choice to keep their existing landline phone service over the copper network active, or switch over to a VoIP (Voice over Internet Protocol) service on the nbn™ access network through a preferred phone and internet provider– connecting your new phone via the nbn™ supplied equipment.
Consider keeping your copper service active in nbn™ Fixed Wireless and Sky Muster™ satellite areas if you rely on landline phone services in emergency situations. Your phone and internet provider can assist with your services.
Australia Broadband does not provide or support nbn™ satellite.
Fax and teletypewriter devices
Australia Broadband does not support fax transmission and/or teletypewriter devices on our service.