On or shortly after your activation date, we will bill you from the date of activation to the end of the month. This is called a pro-rata bill.
For example, if your ordered an NBN Max (100/40) plan for $95 per month and your service is activated on the 15th of the month, you will be billed pro-rata charge of $49.97 to pay for 16 days of service from the 15th to the the 31st (or the end of the month).
The calculation used to determine the pro-rata amount is the Monthly Plan Charge X 12 Months divided by 365 days = Daily Rate X the number of days (from the activation date to the end of the month). For example, $95 X 12 Months = $1,140, divided by 365 Days = $3.12 per day X 16 days = $49.97)
If you have opted to bring your own modem and paid your 1st month as part of your initial payment, the pro-rata bill will be deducted from your initial payment balance. Depending on when your service is activated, you might have credit left over after your 1st bill to pay part of your 2nd bill.
If you have opted to buy a modem from us, your pro-rata bill be debited from your payment method on your activation date. For example, if your ordered an NBN Max (100/40) plan for $95 per month and your service is activated on the 15th of the month, we will debit a pro-rata amount of $49.97 from your payment method to pay for 16 days of service from the 15th to the the 31st (or the end of the month).
Updating your payment details
If you need to update the payment details for your Australia Broadband account, simply login to Australia Broadband Online and head to Account Settings and click Store payment details. Follow the prompts and update your details.