Quick answer: If you need to update the payment details for your Australia Broadband account, simply login to Australia Broadband Online and head to Account Settings and click Store payment details. Follow the prompts and update your details, it’s that simple!
If you can’t access Account Setting in Australia Broadband Online, you’ll need to call 1300 626 325 to update your payment details over the phone.
Australia Broadband Online
Login to Australia Broadband Online and update your stored payment details using a Visa or Mastercard. Head to Account Settings, click Store payment details and follow the prompts to update your payment details,
Payments through Australia Broadband Online are safe & secured with bank level security to protect your personal information and are reflective on your account in real-time.
Australia Broadband won’t charge you any merchant or transactions fees for payments made through Australia Broadband Online. You can also update your payment details through Australia Broadband Online.
If you’ve recently updated your payment details after a declined payment, the payment will be re-attempted after the initial attempt. Visit What happens if my payment does not go through?
If you’ve updated your payment details after your account has been suspended, this will be stored for your next monthly payment. You’ll need to make a one-off payment for the outstanding balance to get back online.