Quick answer: An nbn™ Fibre to the Premises (FTTP) connection is used in circumstances where a fibre optic line will be run from the nearest available fibre node, directly to your premises.
FTTP connections require an nbn™ access network device to be installed inside your home. This device requires power to operate and can only be installed by an NBN Co installer.
Landline phone and internet services won’t work if there is a power outage either within the nbn™ FTTP network or within your premises. Restoring power to your premises with an alternative power option will have no effect if the nbn™ FTTP network is also experiencing power loss. You should consider keeping a charged mobile phone in case there is a power outage of any sort.
The rollout of the nbn™ access network will involve new technologies which some existing devices may not be compatible with.
Setting up your equipment
FTTP installation requests may require in-home cabling and include multiple devices to be installed inside and outside of your premises. The nbn™ equipment to be installed may include an nbn™ utility box (outside), an nbn™ connection box (inside or outside), and a Power Supply unit (inside).
Once the nbn™ equipment is installed, simply connect your nbn™ compatible modem to the UNI-D port (1-4) specified by us. If you have purchased a modem from Australia Broadband, it will compatible with all nbn™ technology types (including FTTP) and will be pre-configured with our Australia Broadband internet settings.
If you are using a BYO modem, it must be nbn™ compatible for it to work over the nbn™ access network. Visit Can I bring my own modem with Australia Broadband? for more information.
FAQs about FTTP
What nbn™ equipment will be provided for my FTTP connection?
FTTP installation requests may require in-home cabling and include multiple devices to be installed inside and outside of your premises. The nbn™ equipment to be installed may include an nbn™ utility box (outside), an nbn™ connection box (inside or outside), and a Power Supply unit (inside).
What does the nbn™ FTTP equipment look like?
Refer to the diagram above of the nbn™ equipment that may be installed at your premises. Depending on the internal or external location of your nbn™ connection box, your device may differ to the one shown in the diagram.
How do I choose the best location for the nbn™ equipment?
Before your installation appointment, you will need to think about where you want the nbn™ connection box and Power Supply unit to be installed inside (or outside) your house.
Pick the best location using this checklist:
- Reasonably close to a power point.
- A cool, dry, ventilated area (nbn™ equipment cannot be installed in a damp or wet area such as; a kitchen, bathroom, laundry, or under a window that opens).
- Away from busy areas where it may be knocked or damaged.
- Somewhere easy for you to see and check the indicator lights.
- In the same building as the main electric meter box or distribution board (i.e. not in a separate detached garage or outhouse).
Whilst the NBN Co technician will try to accommodate your choice of location, some environmental factors such as complex walls, distance to power sources and proximity and accessibility to the exterior utility box may prevent installation in this location. Try to choose an alternative location if your preferred location is not viable and discuss the options with your allocated installer.
Can I choose the timing for when the installation can take place?
Once your order has been accepted, we’ll provide you with the 1st available appointment date and time in your area. If this date and time are not suitable for you, simply Contact Us and we’ll reschedule your appointment for your preferred date and time.
You will need to ensure an authorised person over the age of 18 to be present during the installation – to give the installer internal and external access to your premises, to install the nbn™ connection box and Power Supply unit.
Can I use the service as soon as an nbn™ utility box has been installed?
Not immediately, but soon thereafter. The outside equipment (nbn™ utility box) is just one part of the installation. To connect your premises to the nbn™ access network, you will need to order an nbn™ powered plan through Australia Broadband. We’ll then organise the install of your nbn™ equipment (nbn™ connection box and Power Supply unit) that will connect your premises to the nbn™ utility box outside.