How do I move my Australia Broadband service with me?

Created by: Australia Broadband Team

Modified on: Thu, 28 Feb, 2019 at 12:58 AM

You’re moving; no worries! The first step is to check your address on our address checker and find out if your address is nbn™ ready.

My new address is nbn™ ready. What do I do?

That’s great! Simply follow the steps above.

What if my new address is not nbn™ ready?

If your new address is not nbn™ ready, unfortunately you can’t connect with Australia Broadband at your new address. Australia Broadband only provides internet services on the nbn™ and does not provide ADSL services.

If you are an existing customer, all you need to do is email us at customercare@australiabroadband.net.au and let us know you are moving to an address not supported by the nbn™ and the date you would like us to disconnected your Australia Broadband nbn™ service from your old address.

With Australia Broadband, there are no lock-in contracts and no early termination fees, so you can disconnect your nbn™ service at any time by giving us 1 months notice.

Manish is the author of this solution article.

Did you find it helpful? Yes No