Policies
Policies provide important information about Australia Broadband policies including our Fair Go Policy, Compensation Policy and how we handle complaints.
This is Australia Broadband Fair Go Policy, which forms part of Australia Broadband Customer Terms (as applicable). Definitions for the terms used in this P...
Fri, 8 Feb, 2019 at 10:54 PM
We understand things dont always go right. So, if you're in a position of financial hardship, please contact us to discuss this further. Please take a m...
Mon, 31 Aug, 2020 at 10:55 PM
At Australia Broadband, we are committed to handling any complaints about our services in an objective, efficient and fair manner. If you are dissatisfied a...
Thu, 21 Feb, 2019 at 1:21 AM
Australia Broadband is committed to providing outstanding customer service and complying with the Customer Service Guarantee Standard (CSG Standard), which ...
Fri, 8 Feb, 2019 at 11:11 PM
Australia Broadband takes your privacy seriously and we will only retain customer data in line with legitimate law enforcement, billing, and customer servic...
Fri, 8 Feb, 2019 at 11:16 PM
1. Introduction This document explains our complaint handling process (CHP) for our past, current and prospective customers (we’ll call them all customers)...
Thu, 21 Feb, 2019 at 1:28 AM
Quick answer: Australia Broadband is an authorised reseller of D-Link. All D-Link modems sold by us are covered by D-Link warranty policy. D-Link warrant...
Mon, 17 Jun, 2019 at 7:37 PM